Guatemala’s Transactel in bid to maintain its regional leadership in call centers

It was launched 15 years ago when nobody knew in Guatemala what a call center was.

 

Transactel hires 300 workers a month, but the churn rate is massive.  Every month, about 100 to 150 employees quit.

 

The company currently has a 4,200-strong workforce in Guatemala and El Salvador. And some of the workers include all sorts, including members of the feared “mara” gangs.

 

Original source (in Spanish): El Periódico